Privacy Policy for The Cognitive Corner

Effective date: 05/09/2025

At The Cognitive Corner, your privacy is our top priority. We are committed to protecting your personal information and handling it with care and confidentiality. This policy explains how we collect, use, and manage your information, following the guidelines of the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Information We Collect

We only collect information necessary to provide you with high-quality psychological services. This may include:

  • Identifying Information: Your name, date of birth, contact details (address, phone number, email).

  • Health Information: Notes from your sessions, treatment plans, and any relevant medical history.

  • Billing Information: Medicare or private health insurance details.

How We Use Your Information

We use your personal information to:

  • Provide psychological assessment, diagnosis, and treatment.

  • Manage your appointments and handle billing.

  • Communicate with other healthcare providers involved in your care, with your consent.

  • Meet our legal and professional obligations.

Sharing Your Information

We may need to share your information with others, but only when it is necessary for your care or required by law. You will be consulted on what information is shared and with whom, and will be asked to complete and sign the “Consent to Obtain and Release Information'“ form, as per practice policy. Persons we may share information with may include:

  • Other healthcare professionals (like your GP or a specialist) with your explicit consent.

  • Medicare or your health insurer for billing purposes.

  • Regulatory bodies, if legally required.

Data Security

We take every reasonable step to keep your information safe from misuse, loss, or unauthorized access. Your records are protected through a combination of secure electronic systems and physical security measures.

Accessing and Correcting Your Information

You have the right to access the personal information we hold about you. If you believe any of it is incorrect or incomplete, please let us know so we can update it.

Complaints

If you have any concerns about how we've handled your personal information, please contact us. We will investigate and respond to your complaint in a timely manner.

Changes to This Policy

We may update this policy periodically. The latest version will always be available on our website.